On-going support

In recognising our key strengths, customers wishing to retain our services on an on-going basis have the option of purchasing Printer Services Tokens or to have full contract cover on an annual basis. Contract support provides complete assistance in hectic office environments where machine faults can create exceptional problems. Printer Services contract cover delivers the following advantages:

• Guaranteed on site response within 8 hours – usually same day
• Inclusive annual preventative maintenance to reduce faults, prolonging machine life and to maintain print quality
• All non-consumable parts supplied and installed free of charge which are fully guaranteed for 12 months
• No limit and no quibble to the number of call outs required
• Free replacement loan machines when workshop repairs are identified
• Online call logging and reports for all work in progress and repairs completed
• Regular appraisals so to ensure we are meeting all your requirements
• Free consultation service providing assistance with any printer or fax machine related issues
• Extremely competitive rates

In considering contract support Printer Services also offer an audit service. Being aware of your current inventory and collating this information can be a timely exercise when there are higher priorities. In conducting a site survey Printer Services can provide a full report so to assist with the identification of machines which would benefit from contract cover.

For less critical machines Printer Services Tokens provide an effective non contractual support solution which also allows you to have full control of your maintenance costs. One token represents a completed repair, excluding parts and feature the following benefits:

• Guaranteed response within 16 hours
• Inclusive of all call out and labour charges
• No expiry date
• Can be used for any unspecified laser printer or fax machine within the company
• Tokens attract a quantity discount

Printer Services Tokens can start from as little as £40.00 plus vat each.